ALLIED RESTORATION SPECIALIST

Fire - Water - Wind - Smoke
CHARLOTTE 704-377-1661
WILMINGTON 910-343-1688
FAYETTEVILLE 910-429-1600

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“All of Allied’s staff, workers, contractors, sub’s etc. were wonderful. Thank you. I certainly would recommend Allied Restoration."

- Joyce Carter

FAQs

Q. How long have you been in business?

A. Allied Restoration Specialist began dedicating our services to the Insurance Mitigation & Repair in 2002 in Charlotte, N.C. 


Q. What is mitigation and how do I know if my loss needs it?

A. Mitigation services are needed to stop any further damage from occurring to your home or property. If you feel that your home or property is accessible to inclement weather or to unauthorized persons, it is likely that tarping or boarding up of the structure may be needed. If you have suffered a water loss, often specialized moisture meters or Thermographic imagery is needed to determine the extent of a drying system needed. A loss due to fire may require multiple mitigation services: tarp to secure the roof from weather, board up of windows/doors that were broken to aid in the fire departments efforts, and initial mitigation cleaning of certain surfaces to prevent the acidity in the smoke from permanently etching or pitting.

If you still have doubts, please contact Allied Restoration Specialist and we can determine what specific mitigation services are needed to make sure your property is secure from further damage. Our knowledgeable staff is here to assist you 24 hours a day, 7 days a week with any questions you might have about your loss.


Q. Why do I have to sign a work authorization contract when my Insurance company said that you would handle everything?

A.
The only person that can enter into any agreement for your home is you, the homeowner. You have a contract with the Insurance company (your policy) which stipulates the coverages that apply to your loss. Your policy usually directs your carrier to make payments to you, the homeowner. We work for you, however, not the insurance company. Our work authorization contract gives Allied Restoration Specialist your permission to proceed with repairs as indicated in your claim. We act in your best interest to agree upon the scope of work that will restore your property to its pre-loss condition.


Q. Why is my mortgage company included as a payee on the insurance claim check?

A. If your repair claim is greater than $10,000 and you have a mortgage on your property, your mortgage company requires your insurance carrier to include them as a payee on any property damage repair payment. Your mortgage company has a vested interest in your property being restored, and will release periodic payments as the repairs progress. They will also require inspections along the way.

We know how confusing it can be to deal with the bureaucratic processes of your mortgage company and insurance policies. We at Allied Restoration have an extensive knowledge of these processes and are here to assist you with any questions you have concerning your mortgage payments and insurance related concerns.


Q. What is IICRC?

A.
The Institute of Inspection Cleaning and Restoration Certification is a non-profit registry of inspectors, cleaners, and restorers. They provide training and testing based on industry restoration standards that allow individuals to obtain Certification and Continuing Education Credits. Our employees are IICRC certified. In order to provide our clients with the most up-to-date restoration standards and techniques, we are re-certified every two years.


Q. What is IAQA?

A.
The Indoor Air Quality Association is a non profit organization established in 1995 to promote uniform standards, procedures, and protocols in the Indoor Air Quality industry. IAQA offers training courses to members for certification in microbial remediation and investigation. Our employees are IAQA certified. In order to provide our clients with the most up-to-date procedures, we are re-certified every two years.


Q. What is Applied Structural Drying?

A.
Applied Structural Drying is the process through which excess moisture is removed from building structures during water mitigation. Once the structure is fully dried, repairs can begin. Our IICRC certified and trained technicians are prepared to handle any size water restoration project

The procedures followed during the drying process begin with removal of any standing water using state-of-the-art Xtreme Xtractors and thorough examination of the affected areas to assess the extent of damage. Then, our trained technicians measure humidity levels using a thermo-hygrometer and psychrometric calculator. Finally, they further reduce moisture content using specialized air movers and dehumidification equipment until the affected areas reach the optimal humidity levels, ensuring mold will not have the opportunity to develop.

2748A Interstate Street       ::       Charlotte, NC 28208       ::       704-377-1661       ::       charlotte@claimsnc.com